GENERAL POLICY—CUSTOM PINS: We guarantee our custom pins for 30 days from the date of shipping. If there is a defect in a custom pin it will show up immediately. We will replace any items that is incorrect due to our error until it is correct. Errors in spelling are the responsibility of the customer. Make sure when you enter the wording in the provided space, that the spelling is correct. If it is not, it is your responsibility to contact us immediately to make the correction. We do not guarantee after 30 Days due to user wear and treatment of the item. We suggest you read the Care info page and be aware the custom pins are made well, however, they are not made of solid gold or silver, and there fore are more fragile than “real” jewelry. Be careful in handling the pins and not squeezing letters to hard, OR getting them snagged on clothing. You may want to order the Divas Handbook on Rhinestone Jewelry to understand how rhinestone jewelry is made, how to care for it and repair it. IF THE CLASP IS LOOSE AND DOES NOT STAY CLOSED, SQUEEZE THE SIDES OF THE ROTATING PORTION TOGETHER TO PUT MORE PRESSURE ON THE INTERIOR ROTATING PIECE. THIS WILL MAKE THE PIECE HAVE LESS MOVEMENT AND WILL STAY CLOSED BETTER USE TWEEZERS OR NEEDLE NOSE PLIERS. ALSO AVOID HANGING YOUR PURSE OVER THE SHOULDER YOU WEAR YOUR PIN—THIS IS MOST COMMON CAUSE OF DAMAGE TO A PIN. SAFETY STOPPERS ARE INCLUDED WITH EACH PIN. PLEASE REFER TO THE INFORMATION IN THE PRODUCT LISTING OR THE STICKER INCLUDED WITH THE ITEM ON HOW TO USE THE SAFETY STOPPER. THIS AVOIDS LOSS OF PIN.
LOSS OF A PIN: A SAFETY GROMMET IS INCLUDED WITH ALL PINS. THIS SMALL RUBBER PIECE IS TO BE REMOVED FROM THE PIN BEFORE SLIDING THE PIN THROUGH THE FABRIC. AFTER THE PIN IS INSERTED IN FABRIC, SLIDE THE RUBBER SAFETY BACK ON THE PIN AND SLIDE IT UP TO THE FABRIC. YOU CAN NOW CLOSE THE CLASP. IF THE CLASP WERE TO COME OPEN, THE SAFETY WILL STOP THE PIN FROM FALLING OFF YOUR CLOTHING. IT WILL HANG THERE, WAITING TO BE RE-CLASPED.